Shipping & Deliveries
How much is the shipping cost?
Shipping is free within India . This is applicable to all our products until/unless mentioned otherwise.
When will my order be delivered?
The processing time for all orders is 2-3 working days, once dispatched, delivery will be done within 3-5 working days. This is applicable for all ready stock items, for any make on order or customization products, delivery time will be according to the making time.
In case of any delays, you will get a notifiction from us regarding the progress.
Do you deliver worldwide?
Yes, we ship worldwide.
KINDLY REACH US on WHATSAPP +91-6280926290 or +91-7009111458, our team will assist you in placing the order.
(If you want delivery within India, you can order via website or instagram)
How can I track my order?
Once your order is dispatached, you will receive an e-mail and SMS with your tracking details and courier partner.
What should I do in case I do not receive my parcel in the said time?
Email us at rohikacreations@gmail.com or whatsapp us at +91-6280926290, +91-7009111458 and we shall help you.
Also, you can always check with your Local Post Department/Office if tracking of the shipment shows that it has reached your nearby location/destination city.
Orders & Products
Do you have a physical store?
We are an online store only and sell only through our website www.rohikastore.com or via our instagram page www.instagram.com/jewellery_by_rohika. We do not have any branches, sub stores, agents or physical stores.
Will I get the exact same product as shown on the website?
Yes, we only deliver what we show. All our products are shot under natural lighting without any editing in our own in-house setup.
What to do if the product I want is out of stock? Will it get restocked?
We always try to update the stocks daily but in case you like any product which is not in stock, please whatsapp us with the picture and ask about availability and making time.
Returns & Cancellations
What is your refund and cancellation policy?
Thanks for Shopping with us. We follow no return/cancellation policy.
Every order is important for us and it takes lots of efforts and time to process any order. Once an order is placed, it will not be cancelled in any situation.
For very rare/genuine case of exchange and return, you may contact us via whatsapp +91-6280926290/+91-7009111458 within 24-48 hours of delivery and we will make a store credit for you which you can use to make a furture purchase from us.
Exceptions:
In case you have received any damaged or wrong product, then your order will be eligible for exchange and return. Parcel opening video is mandatory for any damage claims.
If it is genuine case, then you will have to send the product back to us.
The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.
International Orders
Do you deliver worldwide?
Yes, we ship worldwide.
KINDLY REACH US on WHATSAPP +91-6280926290 or +91-7009111458, our team will assist you in placing the order.
(If you want delivery within India, you can order via website or instagram)
What are the shipping charges for my country?
International shipping charges are applicable as per the weight of the products in your order. You can build your cart and share the same with us on whatsapp , we will share shipping charges as per your country and weight of your parcel further.